Not quite right?
We want you to love your IRIS Africa piece. If it arrives damaged or faulty, or we sent the wrong item, tell us within 3 working days of delivery and we’ll put it right.
When you can return a piece
- It arrived damaged or faulty.
- We made a mistake — the wrong item, size or colour was sent.
We don’t offer exchanges or change-of-mind returns, so please check our size guide before ordering.
Within 3 working days of delivery
Requests must be made within 3 working days of delivery. Working days are Monday to Friday and exclude Nigerian public holidays.
What to include
- Clear photos of the damage or fault, or of the item you received.
- The piece in its original packaging — dust bag, box, tags and care card.
How to request a return
- Open your orders, choose the delivered order, then select Request a return. You can also contact us or message us on WhatsApp.
- Tell us what happened and add your photos.
- Wait for our instructions before sending anything back.
What happens next
We inspect the piece, then replace it or refund you. We’ll confirm the outcome by email.